Yesterday I spent the day in a salon and really felt the need to write this e-mail to address salon etiquette for stylists & clients.
I want to share with you an experience I had a couple of years ago in a salon in my area.
I was referred to this salon by one of my employees at the time. She spoke very highly of the stylist, so I decided to schedule an appointment to get my hair done.
Scheduling was very easy. I called, the stylist was very polite, and we got everything set up. I was so excited!
My appointment was scheduled for 1:00pm on that Friday. Since I like to be courteous to my stylist I arrived on time (15 min early).
I had never been to this salon before. When I walked in there was a receptionist there, but I was not greeted by anyone.
I thought maybe they were all busy, so I just took my seat in the waiting area, which by the way was visible to all of the stylists as well as the receptionist.
About 20 minutes after sitting there the receptionist walked up to me and sharply asked, “Who you here for?”.
I smiled and told her who my appointment was with, and repeated my appointment time. She said “OK”, and walked away.
I sat there for a little while longer and no one came back over to say anything to me including my stylist.
I had never met her in person, so at this point I have no idea who she is or if she's even there at all.
After sitting for a total of 45 minutes I got up, went over to the receptionist and told her to remove me off of my stylists appointment book.
As soon as I said that, my stylist who's station was in the front of the salon, turns around and says, “I'll be right with you!”
Here was my response,
“Oh, you're my stylist. That's okay I'm actually going to cancel my appointment and don't need to reschedule, I won't be coming back.”
I turned around and walked out. As clients we need to be sure to be on time to our appointments, and as stylists we need to ensure we're courteous to our clients.
I'll be writing more about this in the future for sure.
But for now, have you ever experienced anything like this? I would love to hear what you have to say!
Post your comments below.