For the umpteenth time I had a client sit in my hair and ask me for a trim.
Just as I sent to touch her hair with the comb, she turned around and said…”Wait, don't cut my hair. I only want a little bit taken off!”
I shook my head and replied, “Let me guess, you went somewhere and asked for a trim, and they have you a cut?”
“You got it,” She said. I explained to her how much I was going to take off and assured her she would be well taken care of.
I used the technique I taught in my Cutting Mastery System to ensure I didn't take off too much.
I trimmed her hair exactly like she asked me to. Did she need a cut? Yes, but that's not what she wanted nor was it what she was comfortable doing at the time.
Sometimes as stylist we do what the client needs instead of what they want. Sometimes I agree with that, but most of the time I do not.
As stylists we have a responsibility to educate our clients on what they should do and why. If we're doing our job they will fall right in line and be on their way to having healthy hair.
9 times out of 10 this is true, and the times it doesn't work out this way the client is usually on to the next salon only to possibly end up back in your chair to fix someone else's mess.
Put yourself in your client's shoes. How would you feel if you asked for a trim and walked out with a few inches CUT off?
Different story now huh? I know it is for me.
Let's just do our part in educating the clients and making sure they know the consequences behind what they are doing.